by Heather Townsend | 10, Jan 2018 | Extraordinary client service, Winning new business
Why great client service is no longer good enough to generate word-of-mouth referrals FollowFollow FollowFollow Read any blog or book on client service or account management and you will hear about the importance of great client service. The books will tell you that...
by Heather Townsend | 8, Jan 2018 | networking, Referrals, Winning new business
Guide to meeting an introducer for the first time: What you need to say and do to generate referrals FollowFollow FollowFollow You are meeting a potential introducer for the first time. This article looks at what to expect from this first meeting and how to make sure...
by Heather Townsend | 2, Jan 2018 | networking, Referrals
5 types of referral friction you need to overcome if you want a reliable stream of referrals from your introducers FollowFollow FollowFollow One of the best routes to market for a growing small accountancy firm is via referrals from introducers. In fact just a small...
