by Heather Townsend | 26, Aug 2019 | Account management
2 fool-proof email templates for saying no to a client FollowFollow FollowFollow Saying “no” is daunting in itself, especially if you have to say it during a phone call or in person. With an email, however, you can take the necessary time to craft the perfect refusal,...
by Heather Townsend | 12, Aug 2019 | Leading yourself and your staff, Time and headspace
FollowFollow FollowFollow If you’re struggling to focus, you end your days only achieving half of what you wanted or you constantly wonder where the time went, stop and take a look around your office. Does it make you feel calm and energised or overwhelmed and...
by Heather Townsend | 5, Aug 2019 | Busy season, Leading yourself and your staff
How to support your team during busy season so that you can prevent them from burning out! FollowFollow FollowFollow Accounting firms’ busy season involves long hours, impatient clients and seemingly insurmountable expectations that last for weeks on end. With so much...
