by Heather Townsend | 28, Mar 2020 | Change management, Time and headspace
16 Ways to Cope When Life Changes Suddenly FollowFollow FollowFollow Coronavirus has changed the world. Within just a few months, thousands of people have been infected all over the globe, there has been loss of jobs, loss of lives, and hundreds of thousands perhaps...
by Heather Townsend | 23, Mar 2020 | Leading yourself and your staff, Onboarding New Team Members, Team
20 proven tips and tactics to integrate my new team member in my accounting firm FollowFollow FollowFollow A new employee has a lot to do in their first week: they have co-workers to meet, superiors to impress, orientations to attend, HR handbooks to read, and all...
by Heather Townsend | 16, Mar 2020 | Pricing, Putting up your fees
How to use neuroscience to increase client fees with minimal push back from clients FollowFollow FollowFollow Many small firm accountants are trying to raise their prices for their existing clients. Regardless of the reasons behind this, you need to understand the way...
by Heather Townsend | 11, Mar 2020 | Pricing
When value-based pricing works (and doesn’t work) for an accountancy firm FollowFollow FollowFollow Value pricing for CPAs – what is it and is it the best pricing method for you? This article explores the pros of cons of value-based pricing for accountants and...
by Heather Townsend | 9, Mar 2020 | Client service
A 5-step guide to saying no to clients (without making them angry!) FollowFollow FollowFollow While saying “yes” to everything your clients ask of you may seem like a good business move, it can actually be far more detrimental to you and your firm’s level of service....
