Posts by Heather Townsend
How to help your team members create a new routine when working from home
How to help your team members create a new routine when working from home In light of the current global focus on remote working, this is looking like it’s going to be the ‘new normal,’ at least for the foreseeable future. This means that you as the practice owner will need to help your team…
Read MoreYour ultimate 7 step guide to onboarding new clients to your accounting firm (+ downloadable checklists!)
Your ultimate 7 step guide to onboarding new clients to your accounting firm (+ downloadable checklists!) What happens when you are onboarding new clients to your accounting firm? Get your new client onboarding right and you create a loyal client who buys more from you and regularly refers your firm for life. Get it wrong,…
Read MoreHow to write a letter to clients announcing a price increase (in 6 steps)
How to write a letter to clients announcing a price increase (in 6 steps) You can’t keep doing more for less so you’ve decided to raise your prices. Not only that, but you have figured out why and when you’ll raise your prices as well as what they will be, now all that is left…
Read MoreYour price increase letter to clients: 8 essentials that you need to include
Your price increase letter to clients: 8 essentials that you need to include Once you’ve decided to implement a fee increase at your firm and you’ve worked out how you are going to structure your new rates, now all that is left to do is break the news to your clients. This will be one…
Read MoreHow to make the right recruitment decisions and save a lot of heartache later
How to make the right recruitment decisions and save a lot of heartache later In this post, we discuss some key ideas to help you ensure you make the right recruitment decisions and save a lot of heartache later. It is a fragment of our full webinar Performance Management 101: Learn how to get team…
Read MoreWhy relying on referrals is NOT the best way to grow your small accountancy practice
When it comes to growing your accountancy firm many firms rely on referrals as their main route to market. This is a dangerous strategy and can lead to problems. This article explains why.
Read More11 mindset shifts you need to make or risk sabotaging the growth of your small accountancy firm
11 mindset shifts you need to make or risk sabotaging the growth of your small accountancy firm There are many books out there on growing a business, indeed many which will help you grow your accounting firm. I found many designed for small business owners to excel at leadership and management, but what I haven’t…
Read MoreHow to stop upwards delegation (particularly when working remotely)
How to stop upwards delegation (particularly when working remotely) How many times have you said “oh, just give it to me. I’ll get it done?” Delegating isn’t an easy thing for most managers to do and it’s even harder when your whole team is working remotely. When employees are struggling, especially if it’s a task…
Read MoreEfficient Virtual Meetings 101: The basics to purposefully running effective meetings with your virtual team.
Efficient Virtual Meetings 101: The basics to purposefully running effective meetings with your virtual team. When we start diving into how to establish trust within a virtual team, soon we realise a lot of it has to do with communication, and with having the right touchpoints with your staff. And again, if you run a…
Read More5 tips that will help you trust work gets done with a virtual team
5 tips that will help you trust work gets done with a virtual team In our previous article on how to establish trust in a virtual team, we talked about everything you need to know to understand how trust builds up within a team. And we also shared tips on how, as the owner of…
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